Communication: Supply, Training and Customer Care Website

10
March
2020

Communication: Supply, Training and Customer Care Website

Communication: Supply, Training and Customer Care Website

We don't stop.

We continue our activities with the desire to constantly commit ourselves to guarantee the best possible assistance service to healthcare personnel and patients, also in light of the latest news regarding Covid-19.

  • We want to reassure every person who relies on our technologies on a daily basis, and their family members, that we will continue uninterrupted to supply the material for all our products, throughout the national territory.
  • Considering how the current situation complicates the training activity in the departments aimed at those who approach our technologies for the first time, we wanted to make the Training available remotely, where applicable, in agreement with their medical contact. With the aim of ensuring the usual quality standards, the training will be delivered through individual online sessions.
  • Finally, we remind you that we have recently made a dedicated site available to those who use Dexcom® and Omnipod®: https://assistenza.theras-group.com/.

This new service was created to provide answers to the most frequently asked questions, to promote online technical review and in-depth courses and to make videos and information manuals available.

We wanted to develop this portal as a constantly updated resource, in which the contents are constantly enriched based on the needs of users.

We are therefore asking you to support the dissemination of this communication, as you see fit, among all interested people.

Finally, we remind you that our customer service is active 24/7 at the toll-free number 800 587 270.

We thank you in advance for your cooperation. Available, The Theras Team


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